HOW YOU CAN PAY ?
- Payment by CREDIT CARD (Visa, MasterCard etc)
For payment by CREDIT CARD, you do NOT need a Paypal account.
When you are ready to pay, click the “PROCEED TO PAYPAL” button (even you don’t have a Paypal account). Paypal will redirect you to their page and you are able to choose to pay with your Paypal Account or CREDIT CARD.
We ship to any country from the beautiful island of Ibiza, delivery is secure and so is your satisfaction.
We are so sure about our product that if you don’t like what you’ve purchased, you can send it back for a complete refund.
You take care only of the shipment costs to send the Jewelry back home to Ibiza
DUTY AND TAX DISCLAIMER
The recipient is the importer of record and must comply with all laws and regulations of the destination country. International orders may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country.
Additional charges for customs clearance must be fulfilled by the recipient; Ananda has no control over these charges, nor can Ananda predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information.
GENERIC REFUND POLICY
We accept refunds and exchanges according to our terms and conditions below.
Please do not send your purchase back without previous contact and confirmation.
contact us : email@example.com
Our policy lasts 14 days. If 14 days have gone by since your Parcel has been delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
We want to make sure you love your Ananda jewellery, if for any reason you are not happy with your purchase please fill out the above form within 14 days of your purchase date, to receive a credit note.
To be considered for a return all items much be must be unworn, unused and returned in their original packaging.
Please note: Earrings cannot be exchanged due to health regulations. There are no exchanges on sale items, including the exchange of ring sizes.
- Ananda IBIZA does not offer free returns for ring size exchanges. A postage fee of USD 30 will be charged prior sending.
Customers will be responsible for any related postage costs.
Please do not send your purchase back to us without previous contact.
There are certain situations where only partial refunds are granted: (if applicable)
Company does not accept the return and does not provide refund to :
- any item not in its original condition
- items with lipstick or make-up stains, or parfum traces or signs that has been worn and used
- items with damaged or missing parts for reasons not due to our error: if there are parts missing they can be added and client will be charged of the costs accordingly to previous agreement and notice of the amount
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48 hours.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.
To return your product, after acceptance, you should mail your product to:
LISTA DE CORREOS SAN MATEO
07816 SAN MATEO DE AUBARACA
For any assistance please contact firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance or we can’t guarantee that we will receive your returned item.
All our designs are made with unique stones, and as they are left in their natural form, you may receive your order slightly different from the picture on the website. Some stones may have slightly different shapes and dimensions.
The Crystal we use can be tumbled and polished but also raw and rough in their original organic form. If you choose a piece with such characteristics please notice that lines, fractures inside or on the surface of the crystals are part of their beautiful organic form and are not breaks due to shipment or fall, they are part of their formation on which we decided to not intervene as they are what make that crystal special.